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Pavi Trade Assurance
What is Trade Assurance?
Trade Assurance is an order protection service, which also enables secured and safe online payments on Pavi.ng. It is designed to boost buyers' confidence in transacting with sellers. Trade Assurance orders are backed by a refund, return and dispute determination policy in the event that the seller fails to ship on time or the product quality varies from what has been agreed upon.
What does this mean for Sellers?
How do I apply for Trade Assurance?
To be Trade Assurance Compliance, you must first complete payment for Verified Merchant Membership and pass theAuthentication and Verification process.
To apply for trade Assurance,
> Log in to your account and click on click here to upgrade button.
> Fill in the form fields. "Full legal name" should be of the Company, and director or owner of the business (in the case of Individual Verified Merchant) as submitted to us at the point of initial registration. Click "Preview" and then "submit".
> Check the "I have read and agreed to the rules concerning Trade Assurance Services" and then click "Apply Now".
Typically, you will receive the results within 2 business days.
If your registration failed, it may be because you provided an incorrect company name or business address. Please modify the form as the system indicates and resubmit, or contact the PaviCustomer Service team.
FAQ on Trade Assurance
Why can I not register successfully?
There are several possible reasons for trouble during registration. Below are the most common reasons and what you have to do:
What does Pavi charge for Trade Assurance?
The transaction fee of Trade Assurance for sellers is 1.5% of the total order amount (excluding tax). There is no fee for buyers.
Which buyer payment methods are accepted?
Buyers can pay using credit card or debit card (VISA/MasterCard/Verve).
Can buyer's refund be possible?
Yes, buyer's refund is possible that is part of the reason for Trade Assurance
How do I process buyer's refund request?
After submitting a refund application, the buyer will enter into a negotiation period with the seller. During negotiations, the seller can either agree or propose a new plan. If the buyer does not respond for more than 7 days, the refund application will be closed automatically.
If the two parties cannot reach an agreement after 3 days of the refund application being submitted, the buyer can apply for Pavi intervention or may continue to negotiate with the seller.
If no agreement is reached by the buyer and the seller within 7 days from the date of the complaint, and the Buyer has not requested Pavi intervention but has not withdrawn its complaint, on the 8th day from the date of complaint, Pavi will determine whether supporting evidence will be required to be provided by the Buyer and/or the Seller. If supporting evidence is required, then further rules will apply on the provision of such evidence.
During the 7-day negotiation period, if for any reason the Buyer has not responded to the Seller at all, the system will close the complaint case; or if the Seller has not responded to the Buyer at all, the system will escalate the complaint for Pavi intervention. In this case, Pavi makes the final decision.
What is Trade Assurance?
Trade Assurance is an order protection service, which also enables secured and safe online payments on Pavi.ng. It is designed to boost buyers' confidence in transacting with sellers. Trade Assurance orders are backed by a refund, return and dispute determination policy in the event that the seller fails to ship on time or the product quality varies from what has been agreed upon.
What does this mean for Sellers?
- You can now receive payments through Flutterwave on our platform
- Buyers can shop confidently based on product quality and shipment date specified in the trade contract
- Trade Assurance is a commonly used search filter, and signing up will improve your search ranking on our platform
- No hidden or recurring fees. A 1.5% transaction fee is charged to the seller per order (tax exclusive), and nothing else.
- No commitment. Even after you have registered, you do not have to use Trade Assurance or pay on-platform for every order.
How do I apply for Trade Assurance?
To be Trade Assurance Compliance, you must first complete payment for Verified Merchant Membership and pass theAuthentication and Verification process.
To apply for trade Assurance,
> Log in to your account and click on click here to upgrade button.
> Fill in the form fields. "Full legal name" should be of the Company, and director or owner of the business (in the case of Individual Verified Merchant) as submitted to us at the point of initial registration. Click "Preview" and then "submit".
> Check the "I have read and agreed to the rules concerning Trade Assurance Services" and then click "Apply Now".
Typically, you will receive the results within 2 business days.
If your registration failed, it may be because you provided an incorrect company name or business address. Please modify the form as the system indicates and resubmit, or contact the PaviCustomer Service team.
FAQ on Trade Assurance
Why can I not register successfully?
There are several possible reasons for trouble during registration. Below are the most common reasons and what you have to do:
- Check if you provide the correct company name. If needed, modify the form and re-submit.
- Check if you provide the correct business address. If needed, modify the form and re-submit.
- In case all of these failed, contact the Pavi Customer Service Team
What does Pavi charge for Trade Assurance?
The transaction fee of Trade Assurance for sellers is 1.5% of the total order amount (excluding tax). There is no fee for buyers.
Which buyer payment methods are accepted?
Buyers can pay using credit card or debit card (VISA/MasterCard/Verve).
Can buyer's refund be possible?
Yes, buyer's refund is possible that is part of the reason for Trade Assurance
How do I process buyer's refund request?
After submitting a refund application, the buyer will enter into a negotiation period with the seller. During negotiations, the seller can either agree or propose a new plan. If the buyer does not respond for more than 7 days, the refund application will be closed automatically.
If the two parties cannot reach an agreement after 3 days of the refund application being submitted, the buyer can apply for Pavi intervention or may continue to negotiate with the seller.
If no agreement is reached by the buyer and the seller within 7 days from the date of the complaint, and the Buyer has not requested Pavi intervention but has not withdrawn its complaint, on the 8th day from the date of complaint, Pavi will determine whether supporting evidence will be required to be provided by the Buyer and/or the Seller. If supporting evidence is required, then further rules will apply on the provision of such evidence.
During the 7-day negotiation period, if for any reason the Buyer has not responded to the Seller at all, the system will close the complaint case; or if the Seller has not responded to the Buyer at all, the system will escalate the complaint for Pavi intervention. In this case, Pavi makes the final decision.
