FAQ

Registered members will have to login with their Phone Number,Personal email and password or with Facebook, Gmail or Linkendin.

Use the Search Panel on the Portal with filters and find what you need. We have over a million posts of products and services in different categories, so you can choose exactly what you are looking for.

From the products and services displayed on the Market Front, you can contact a seller directly. You can also contact multiple sellers simultaneously. You may chat on Pavi.ng through the Discussion Board on the Portal with audio call capability (not yet enabled) or call the seller via phone and set up a meeting either virtual or face to face for further discussions or negotiation on the product.

Majority of Sellers on Pavi.ng are Verified Members. However, you are required to do Personal Due Diligence (PDD) on the seller before you conclude any transaction. Also, ensure that you meet the seller in a public place and be sure to pay only when you must have verified and received the product or service as agreed. However, we advised that you use the Escrow Payment System provided on the platform to guaranteed quality delivery and refund possibilities in case of eventuality

Feel free to share your experience with the seller. Write your feedback on the seller's page. In case you don’t know how to do that? Check out the guide here. Other buyers will thank you one day. We suggest you watch a short videoguide for a better understanding.

Create your Store Front in Pavi.ng easily by following the steps below: 1. You must be a registered member of Pavi.ng 2. Sign in with your profile on Pavi.ng 3. Click on the button "Create Market" or just click here 4. Provide all the information required on Sellers Registration Panel. Choose a desired category, upload your photograph and the photos of your items, and write a clear title with a detailed description of what you're selling. Include the Product Price and double-check the information you've entered; 5. Click the “Preview” button 6. If everything looks fine, click on the "Open Market" button. As soon as you're done with all these steps, yourPostinggoes for a review. Pavi will automatically check your posts to ensure that it's in line with our Terms of Service and that all the information supplied are correct. If there's anything wrong, we'll specify the area you need to edit.Once your information is considered correct, your Post will be posted live almost immediately for normal membership. But for verified members, this will take minimum of 48 hours. As soon as necessary verifications are conducted, instantly, you will receive a notification email and your post will be on board. Welcome to Pavi.ng Welcome to unlimited selling experience. We suggest you watch this short videoguide for a better understanding

As an unverified member, you have the following benefits; Ability to showcase up to 5 products: i.e the product images and thumbnail, description text, price, states and local government/area he wants to sell to and select shipping method. You will be able to showcase product list with action: delete, edit, out of stock. The number of your product in stock reduces as it is been purchased You will have a link to your space/store front in the Portal which looks like a mini website. This link can be used on member’s call card or business card along with your website and email address eg www.Pavi.ng/QueenDooshima The store link will be displayed at the bottom part of your page You have the capacity to upgrade to Individual or Corporate verified merchant status by uploading the required information and then enjoy premium services.

Premium Services are specialized marketing tools specifically designed to enable sellers to promote their product and services beyond borders. These tools enable sellers to sell much faster and get up to 1000x more prospects for every post. To achieve this effectively, you must be a Verified Member.

Membership on this platform is in categories: This includes; (i) Free Member (ii) Individual Member (Verified) (iii) Corporate Member (Verified) (iv) Super Member (Verified)

Premium members are verified by Pavi.ng and shall have a mark of identification for easy recognition of category on the Portal. They are as follows: Free Member No Mark Individual Member Red Mark(Verified as an Individual) Corporate Member Green Mark(Verified as a Corporate Body) Super Member Gold Mark (Verified as Super Member)

Our goal is to create Trade Assurance Capabilities in this online Market Space. This is aimed at making it easier and safer for both buyers and suppliers to do business globally with peace of mind, confidence and total trust devoid of scammers, swindlers and charlatans. The purpose of verification therefore is to provide a trusted and reliable B2C business transaction portal. In the future, part of our verification process shall be based on age of member on the portal.

To become a verified member, you must meet all the requirements of the specific category that you desired to become.

You will be required to uploads;Passport photograph, Contact Address including City, LGA, Personal Identity (any of NIN/Driver’s Licence/Int’l Passport) Fill in all Products or Services offer;

Corporate member or merchants who also must be verified fills/Uploads the following:Name of Company, Address, E mail Address, Full Name of Contact Person or Business Manager (Picture Attached), Personal Identity of the Business Manager (any of NIN/Driver’s Licence/Int’l Passport), Contact Address, Personal Telephone Number, Corporate Affairs Commission (CAC)and other necessary Certifications, Registration with professional bodies. NAFDAC/ SON/MAN etc), Product registration number (Certificate Attached), Tax Papers and Returns (If applicable) Business Location and Contacts, Evidence of Business Location (Google map embedded) Years in Business &Names of Companies you have done business with.

• Verified Individual Merchant shall be distinguished with Red VERIFIED BADGE of Trade Assurance on the portal. • Enjoys trust and confidence of the buyers, • Enjoys Instant Notification by email when visited by buyers, • Has capacity to showcase up 10 products on his Store Front. • You will be able to showcase product list with action: delete, edit, out of stock. • The number of your product in stock reduces as it is been purchased • You will have a link to your space/store front in the Portal which looks like a mini website. This link can be used on member’s call card or business card along with your website and email address eg www.Pavi.ng/QueenDooshima • The store link will be displayed at the bottom part of your page Shall be able to insert Short Video Clips (SVC) for better product or service description. • You have the capacity to Upgrade to Verified Corporate Merchant (VCM) status by uploading the required information and then enjoy premium benefits.

• Verified Corporate Merchant shall be distinguished with VERIFIED BADGE Trust Assuredon the portal. • Enjoys trust and confidence of the buyers, • Enjoys Instant Notification by email when visited by buyers, Has capacity to showcase up to 20 products on his Store Front. • He will be able to showcase product list with action: delete, edit, out of stock. • The number of your product in stock reduces as it is been purchased • You will have a link to your space/store front in the Portal which looks like a mini website. This link can be used on member’s call card or business card along with your website and email address eg www.Pavi.ng/QueenDooshima • Shall be able to insert Short Video Clips (SVC) for better product or service description. • Ability to post products: i.e the product images, description and thumbnail, description text, price, states and local government area (Geographical zone) he wants to sell to and select delivery method he will like to use. • Corporate members shall be able to upgrade to a super member after reaching a threshold of #5,000,000 sales volume on the platform.

To become a Super Merchant, he must have been a Corporate Verified Merchant or meet all the requirements fora Corporate Merchant. He must have verified business capacity worth more than #5,0000,000 or Must have done business in the threshold of (#5,000,000)on the platform.

Super Merchant or Verified Gold Merchant shall be distinguished with VERIFIED BADGE Trust Assuredon the portal. He enjoys trust and confidence of the buyers, Enjoys Instant Notification when visited by buyers, Has capacity to showcase up to 40 products You will be able to showcase product list with action: delete, edit, out of stock. The number of your product in stock reduces as it is been purchased You will have a link to your space/store front in the Portal which looks like a mini website. This link can be used on member’s call card or business card along with your website and email address eg www.Pavi.ng/QueenDooshima Enjoys advert placements on two platforms of choice that attracts global audiences. (i.e. Google, Yahoo, Phoenix, Truecaller, Facebook, Instagram etc) Shall be able to insert Short Video Clips (SVC) for better product or service description. Ability to post products: i.e the product images, description and thumbnail, description text, price, states and local government area(Geographical zone) he wants to sell to and select delivery method he will like to use.

No, you cannot boost the Store Front but you can boost your Products and Services. Product Boosting helps Sellers to create a compelling, effective and result oriented buyers’ trade lead. Each member is enabled to boost his products and services and also to determine the range of geographical and demographical target audience. It also determines how many days you want your product to be displayed in the Market Front The more you boost your Products and Service the better is your ranking in our Market Front and the more chances you get to attract a lot of buyers. This also enhances your rating. As a Seller, your rating depends on the number of positive/negative feedback received from your previous customers. And indeed, your rating helps your customer to build trust in you and your business. Boosted products on Pavi for public display enhances chances of buyer’s exposure and offer to buy products and services from member’s Store Front. This also enhances your products to be prompted to the top of the Market Front, also, it enhances your ranking of exposure whenever the search engine on the portal is engaged. This automatically brings your products directly to fore of buyers in the market place. Boost your Posts NOW and start selling 1000xwhat you have ever sold before. We wish you a huge sales experience on Pavi.ng! To learn more on how to boost your products and services click here

Market Front is the landing page of the platform otherwise known as Front-Page Display Board of Pavi.ng. It is the front view of this Portal where you experience massive display of products and services as soon as you enter Pavi.ng. It provides a highly classical and automatically generated posts that are boosted by individual sellers for the attention of prospective buyers immediately they enter the Portal. Obviously, a simple click on any of these products and services takes the buyer to member’s Store Front where your products and services are carefully showcased for purchase by the visiting customers.

The Store Front is the personal space allotted to every member to enable him/her display products and services in the Market Place or the Portal. At the point of Membership Registration, every member or merchant is given a link, this link serves as public access code to your Store Front otherwise known as your Personal Market Space e.g. www.Pavi.ng/QueenDooshima Please note that this access code can also be added to your complimentary card to naturally navigate prospects to your Store Front on Pavi.ng as if it’s your website when typed on URL bar.

Pavi.ng is the Market Place. It is the online platform otherwise called the Portal. The Market Place therefore is a virtual market space where buyers and sellers meet to transact business. It’s like a local market, where every individual seller has his/her own shop for the purpose of buying and selling online without leaving your room. Beyond that, the platform affords you the opportunity to start your own business as a side-kick while you still do full time job elsewhere. Further to that, this platform also makes it possible for you to get a shop or Store Front right here and start a full-scale business without a need to pay for a physical shop or office anywhere else.

No, we do not have any physical Shop or Store. Pavi.ng is the Market Place that provides the Front Store. With Pavi.ng you can sell or buy any kind of goods from real people and also find good jobs or services you desire. Any deal you make here is with real people. Our job at Pavi.ng is to connect both the real buyer and the real seller for a common goal of doing business in real time.

Yes. Pavi.ng has strong partnership agreement with highly reputable companies, manufacturers, wholesalers and dealers in hot products who are also verified merchants on our platform. Their products are showcased at highly competitive prices. We also have reliable and dependable logistic agents to ship the item to the buyer Learn more on Pavi Drop Shippinghere

Yes, we do. We have concrete partnership arrangements with some reliable logistic companies within Nigeria and oversea.

Our main duty is to connect buyers with their desired product and services from across the globe and ultimately do business with peace of mind, confidence and total trust devoid of scammers, swindlers and charlatans. Further to that, we also take the responsibility of creating Trade Assurance Capabilitiesfor the benefit of our esteemed buyers in this online Market Space. For the fulfilment of our Trade Assurance policy, and for the benefit of our esteem customers, we provide an Escrow Payment Systemon this platform to make payment easier and safer for both buyers and seller. Learn more on our Escrow Payment System

To contact our Support Team, feel free to choose any of the following channels that is most convenient for you to contact us; Live Chat, e-Mail, WhatsApp Line or Customer Service Direct Call line. Chat Live chat or WhatsApp Chats are the fastest ways to get an on-time response from us. As soon as you send us a message through the Chat Box, one of our Customer Service Managers who are online will respondalmost immediately. We recommend using it for prompt response. To start a chat, follow these simple steps: a. Click on the Red Icon of Live Chat; or WhatsApp Chatbot on your Lower Right Corner(Mr. Pavi…A collapsed version of Chat Box peeps into the Portal) b. Provide genuine answer to the generic question that comes on board. c. Type in your question. Describe your issue as brief as possible. It will save us the time we could spend asking clarifying questions and allow us to find solution quickly. d. Click on the "Send" button. Email If your case is not urgent, we recommend you send an email to TeamSupport@Pavi.ng Here are some tips on how to prepare an efficient email and get assistance faster based on the type of problems you have encountered: When something is not functioning correctly on the platform. In case, a button is not functioning appropriately, if you're using the desktop version, specify what operating system and browser you used. If the issue is about our app, let us know what operating system and app version you used. If possible, take screenshots that show what kind of issue came up or the message that appears on your screen. When you have issues with payments for Premium Services. Describe what kind of issue you have faced. Specify important details which includes: the payment method you used, amount of money paid, date of payment, depositor's name. It's necessary to attach your bank’s payment receipt copy or debit alert proof. This will help us a lot to assist you faster. When you arescammed. In an event whereby you experienced a scam or you have suspicions that one of the users on the platform may deceive you or other users, please contact us about it through your email. Share a link or the profile of such user, and describe all the details of what you must have experienced or suspecting. If possible, attach screenshots of your conversations and other relevant images or materials that can prove your points. The more information we have, the better chances we have to take necessary steps quickly. When the Voice Support is not functioning well Feel free to inform us of any deficiency you notice in the voice quality of our Voice Support Device (VSD) Please endeavour to provide us with all the screenshots and detailed information that will enable us assist you effectively and in a more efficient manner through chat or email channel. Thisprocess will also help us keep detailed records of your requests and also enable us to provide you with a prompt solution. When there is an illegal activity on Pavi.ng Whenever you notice something suspicious on Pavi.ng, please let us know about it immediately by following the steps below: 1. Click on "Abuse Alert"on the top right corner 2. Select the Reason for your suspicion: 3. Type in your comment with all the details that can help us understand the situation better and click on the "Send" button. Our Support Service Managers will respond to your request promptly. If your report truly proves a genuine scam case, Pavi.ng will block such a seller immediately. Join us to make Pavi.ng a transaction platform that is secure for all users at all time.

The first step is to visit www.Pavi.ng or download Pavi.ng Appon your Android or Smartphone. In case you don’t have it yet, download our Apphere. Invite your friends by following the steps below 1. Sign in to your profile on Pavi.ng 2. Ensure you confirmed your phone number so you can withdraw your money; 3. Click on the Profile icon in the right corner of the menu at the bottom of the screen; 1. Click on the “Get ₦1000 FOR EVERY FRIEND” button; 2. Copy your unique link or click on the “Share” button to share it using your preferred messengers or social media apps; 3. Share your unique link with as many people as you can. Check your balance and withdraw your money As soon as your friends who have never visited thePavi.ng Web App before install it and confirm their phone number, you will be notified and almost immediately you will be notified of your ₦1000.00 and your wallet will be credited with N1000.00 immediately. 4. Click on the “Redeem” button on your wallet and receive alert in your bank account almost immediately. Learn more on “Get ₦1000 FOR EVERY FRIEND”

That’s it! The Pavi community is called The Pavilion. The Pavilion therefore is a community of individuals irrespective of their background with a common goal of creating wealth through business either as a side-kick or on a full scale in real time to make money with peace of mind. We gather together regularly either virtually or physically to share ideas, skills and knowledge towards economic empowerment and advancement. Let’s build a stronger and more reliable Pavi Communityto make the world a better place. Join us Now! Learn more on The Pavilion.

Yes, of course, you can. To unsubscribe from our newsletters: 1. Sign in to your account and go to My Profile > Settings; 2. Choose "Manage Notifications" and turn off the boxes below to disable Pavi Newsletters; 3. Once chosen, click on "Save". If you don’t want to receive emails at all, click on "Unsubscribe" button. Please note that in this case, you won’t receive even important emails like those we send for resetting of password, account confirmation, and so on.

If you are faced with such situation, we recommend; 1. Wait a bit, it means your Posts are under review. It's quite possible that your products and profile are under review and it will appear on the platform within few hours. 2. Check your inbox. You will receive a notification concerning the real situation with your products adverts. If there is something you should edit, it will be specified. 3. Please Note: If you make any changes in your products and personal profile, your documents will go through review afresh. It won't be shown in search results while you are checking it. To check the statuses of all your Store Frontor you want to edits or delete something, sign in to your Pavi account and click on "My Store Front".

After all the fields are filled in and you click on "Create Market"your documents automatically go for review. You will be carefully reviewed to ensure that your submission is in line with our Terms of Serviceand that all the fields are filled out correctly. 1. You will get a notification email within 24 hours of submitting your application and your Store Front is will be active. If anything goes wrong, you will be notified about what went wrong and what you need to do specifically. 2. As soon as your documents passes the review it goes live on the platform. Before that moment, Pavi users won't be able to see your products in search results. 3. You can easily manage yourStore Front by signing in to your Pavi account and clicking on "My Store Front". 4. Even when your advert is live you are at liberty to edit it whenever the need arises. Please note that for every changeyou make on your Front Store, it will be subject to a fresh review process again. It will not be shown in search results while we're checking it. 5. You are at liberty to close or delete your "My Front Store"at any time you want. At this point, you will have to click on the "Close Market" button placed at the bottom of your page. Be sure to close your market whenever your goods are sold or out of stock. Buyers will appreciate that a lot. 6. Avoid publishing adverts with the same content. They will be considered duplicates and won’t go live on the platform.

1. Add a definite title for each Products and Services. 2. Make sure you add a brief and clear description without any false information. 3. Every Post should contain unique images originated by you without any contact information or watermarks. 4. Make sure you choose an appropriate category. Be careful in selecting categories for your product and services. If you mentionthe wrong category, we may reject your post; 5. The prices of your items must correspond to the prevailing market prices of similar commodities. 6. Indicate correct contact details so that your potential customers can reach you easily. Ensure that you respond to all the incoming calls or call back your customers as soon as possible. 7. All items and products must adhere strictly to the list of prohibited items. 8. You cannot create multiple Store Front this shall be considered as duplicates and may be rejected.

The following tips are highly recommended if you really want to create a great and appealing Post 1. Use a clear title which includes the name of the item you want to sell. Create an appealing and eye-catching title. 2. Set an appropriate price for your item so that the Post will be approved. If the price is in appropriate or not relevant, your Post may be declined. 3. The description of your product must be informative enough and mustnot contain any false information regarding your product or service. 4. Upload only unique and high-quality photos of your items taken by yourself and not downloaded from the Internet. The better photos you add, the more attractive your ad looks to the potential buyers and the more calls you receive. 5. Indicate correct contact details for the potential buyers/clients to be able to reach you easily. Ensure that you respond to all incoming calls or to call back your customers once available. 6. Try to fill out all the fields on your profile page, as well as your product information to enable your customers get adequate and necessary information about you as a seller as well as the products you sell. 7. Make your postings to be risk-free. Be careful with your choice of words when you are arranging or designing your Post. Ensure to use words that are appealing and engender confidence in the mind of your prospects. Please watch this short videofor a better understanding.

Users shall comply absolutely with all applicable laws, the Terms of Serviceand all the Platform’s rules and policies. Here is a non-exhaustive list of goods and services Posts that are strictly prohibited on Pavi.ng or any of its Platforms in Nigeria and beyond: 1. Narcotics, steroids, alcohol or any drugs or medications that require a prescription from a licensed medical practitioner. 2. Weapons of any kind. 3. Restricted Military, Para-Military or Police wares or items of any kind 4. Human organs or parts 5. Illegal or pirated copies of any copyright properties 6. Stolen properties. 7. Fairly used properties except cars, vehicles automobile and houses. 8. Code grabbing and lock picking devices 9. Electronic equipment prohibited by the law 10. Sexually-oriented, nudity or pornographic materials or services 11. Loans, money transactions, Bitcoin or Mysterious Money-Making(MMM) devices 12. Multi-Level Marketing (MLM), pyramid or any matrix programs 13. Network Marketing or “Quick Rich” related businesses 14. Products (goods or services) prohibited for selling by the law, in particular: o Food, processed food, water, soft drinks, spirit drinks, medical devices, drugs, drug products, cosmetics, chemicals, agrochemicals, pesticides, veterinary drugs, or other goods that is not registered with the National Agency for Food & Drug Administration and Control (the “NAFDAC”) or other relevant authority of Nigeria; o Any goods, sale, distribution, or advertising of which is banned or restricted by the NAFDAC or any other relevant authority of Nigeria; o Any goods, sale, distribution or advertising of which is prohibited by applicable legislation in Nigeria or any part of the world. o Any item that does not comply with Standard Organization of Nigeria (SON) standards and quality requirements imposed on such item by applicable legislation of Nigeria; o Any item that is represented on the label or described as a treatment, preventive, or cure for diseases, disorders, or abnormal physical states contrary to applicable legislation of Nigeria. 15. Artifacts and wildlife specimens (including but not limited to ivory artifacts, art works and pangolin parts) in relation to which trade is prohibited by applicable legislation. In an event that you notice any Postpromoting prohibited items, please report it to us immediately. In case you don’t know how to do that, click here.

First find out why your Post is declined because your Post could be declinedfor several reasons: 1. Perhaps you have attempted to Post restricted Item. 2. Please check the list of Prohibited itemsfor clarifications. 3. Maybe you have posted nudity pictures or images containing contact details, watermarks, etc. Please, remove them and add real photos of the item you intend to sell. 4. Your Price may possibly be irrelevant. Ensure that you carry out background investigation on prevailing market price and value before you determine your product price. 5. It could be that you have issue with your Internet Service Check your Internet service provider and the available network if it’s okay 6. Perhaps an important input was omitted in the form When filling the form, make sure that every column with Red* is filled. Make the required edits and click on the "Create Market" button. If everything is fine, your Post will be live immediately except when it is pending for verification processes. We believe that any issue that arose outside of the issues mentioned above can be promptly resolved by our team of experts almost immediately.